Customer Testimonials
John was great! Great customer service & much faster than I expected!! Great job!!
They are professional and funny at the same time
Great service !! John took good care of me ..
They put up with me, fixed the car, communicated details. What more could I want.
Thank you McCarthy VW for taking care of our Airbag recall. Little rock VW wasted 3 trips (and charged us $300 for a new battery for an Airbag failure ?) Anyway your service is great. We are on our 3rd VW and the next one will be purchased from you.
The coolant light on our Atlas came on so we scheduled an appointment. The appointment was two weeks out so they gave me some coolant to keep the Atlas filled until they could service it. Even with a later service date, I didn’t want to go anywhere else since I knew they would do an excellent job. Of course they exceeded all my expectations. Austin got me all checked in and added two additional things to the service list that I was worried about. Then Tony serviced our Atlas and explained everything very well. We will continue to be ...
Mclarty VW was great. Excellent service, excellent attitude, excellent professionalism. I loved the video sent to show me findings on my car before I agreed to extra services needed. I definitely recommend Mclarty for any services needed on your car.
Excellent Peofessional Service! McCarty services both of my vehicles!!
Staff is professional, courteous and communicative.
My partner and I had a collision on vacation which was deemed a “total loss.” We looked on the McLarty site on a Sunday and highlighted vehicles we were interested in, because we needed to be in a vehicle quick! We thought we wouldn’t hear back until Monday afternoon at the earliest, but to our surprise, Luis Martinez with Mclarty Volkswagen/Mazda reached right out to us on a day HE WAS OFF, and helped us with looking at available vehicles. We saw him once we were ready to get into a new vehicle and the experience was seamless!! ...
I recently purchased a new vehicle from McLarty Automotive and had an outstanding experience! Nathan Chamberlin was our salesperson, and he was phenomenal from start to finish. Nathan's expertise, patience, and genuine care made the entire process seamless and enjoyable. He answered all our questions and ensured we found the perfect car for our needs. I couldn't be happier with my new vehicle and the excellent customer service we received. Thank you, Nathan and McLarty Automotive! Highly recommend!
My 2021 Jetta wouldn't go in reverse. McClarty Volkswagen had it fixed in a day. Great service. Great communication. Gteat dealership
We had a great experience. Nathan was an excellent salesperson. He spent a lot of time with us to show us vehicles and wasn't pushy at all. Then after the sale, he spent a lot of extra time to show my daughter all of the features of the SUV and how to use them.
I just moved to the area from out of state, John was very nice and even though he said that they might not get to it until the week I was pleasantly surprised that the worked on my car that same day Austin was very nice and he followed up with a call on what the problem was and that it was fixed. This VW dealership was so professional unlike the dealership that I was having to deal with in Las Vegas
Service was as described and finished 1 hr ahead of time. 5 stars
The folks over at McLarty VW had me back on the road in record time! Great service and great communication through the whole experience!
Love North Little Rock
Volkswagen in North Little Rock, Arkansas, done awesome job on my vehicle. I got an oil change and they washed my car but before that, they even showed a video of what they was doing to my car. They rotated my tires and much more! Go to this dealership and not Little Rock.
Everyone that I dealt with was a pleasure, Luis was great.
Service department worked with me to get recall work done to fit my schedule. They were pleasant and made me feel comfortable about taking care of my vehicle.
Great service and reps that keep you well informed during your service! I love the video walk around with the mechanic. Washing the car is a bonus!
Very friendly and professional.
Good experience and it was on time
Fast, flexible scheduling and took great care of my car.
They worked with us on getting a great price. Once the vehicle was purchased they helped us get Phones connected and explained vehicle features to us.
Been doing business there for over 15 years in the service has always been great
I love the walk through video about my vehicle and how the technician explained to me the services completed / needed. I am new to the VW brand and I love it!
Customer Service was Exceptional
John in service was fantastic! And who doesn’t love a free car wash to boot!!
Yes they were awesome.
McLarty VW was a life saver! I am from NY and was in Little Rock for work. In an impatient rush I absentmindedly hit a pole in the basement of my hotel while not paying attention and backing up. I smacked the front passenger side and knocked my car out of alignment. On a Friday at 4 pm 2 hours before they closed and the day before I had to take the 2 day trip back to NY, McLarty got my car in. Thankfully all it needed was an alignment! They saved me and did amazing work! Top notch service, respectful, friendly and ...
Great customer service. They do a great job of keeping you informed with what’s going on with your vehicle. They not only tell you about problems but also send you a video so that you can see for yourself.
My service was very easy to schedule online. Once arriving at the dealership, check-in was easy, and my service advisor - Austin, was very attentive and accommodating. The length of service was great and I was out of there in no-time. The only complication was that as I was leaving, I noticed that the mirror on my driver's side was about to fall off. I returned immediately, and Austin took care of the issue immediately and got my car back into the service department, popped it back into place and back out.
Another great experience with McLarty VW. This is my third vehicle to purchase from McLarty and will keep coming back. Very easy to work with. Special thanks to Eric Box for making the buying process so quick and easy. Ask for him by name!
Amazing and very friendly!!!!
Loved my recent experience with McClarty Volkswagen service department!
10/10 Recommend
I love the fact that they do a video of the car inspection so you can have an understanding of what is needed now or later.
Extremely friendly service staff. I didn't mind waiting for my car. They explained everything they did to my car and showed me other issues that may need looked at later. I will definitely return.
Great service, friendly and quick.
As always with McLarty Volkswagen, they were very helpful and responsive when I needed my vehicle services. I got in and out with no delays or hassles. I wish all dealerships operated like them.
Loved the experience just not the wait.
I had a flat tire and possible need for a replacement and the service team got me in at the last minute at the end of the day. Such great service!
Clean facility. Friendly and thorough staff. Service done in timely manor. I was kept well informed. Pleased so far. My first time here.
I had some warranty work that needed to be done and they ordered parts and got it done right away.
John always takes care of us. He explains everything found and what they're going to do to fix the issue. Entire service team does a great job and would recommend McLarty VW.
Excellent customer service. Everyone was very friendly, had smiles on their faces bright and early in the morning.
Great experience, great customer service, great communication. They got my car in and out for an oil change and tire rotation, sent me a video update of their inspection and what they found. Also received a link to real time status of my vehicle. Much better experience than I’ve had With other Volkswagen shops in the area. 10 out of 10 recommend **UPDATE** Again 10 out of 10!! We LOVE this place, they were able to get everything we needed covered by warranty. Best customer service around, fixed everything that another shop screwed up, and answered questions that nobody else has been able ...
Great experience. Definitely plan on going back for next vehicle purchase
McCarty VW is always very nice and professional when I bring my daughter’s Beetle and my wife’s Passat there for service. Even though both cars were not purchased from McLarty, they still treat us like part of the McLarty family. We will definitely be purchasing our future VWs from them based upon this level of customer service.
John and the team there were absolutely wonderful. My daughter’s car was ready early and even had a nice wash. I can definitely recommend.
Quick service and very friendly
Great experience at this dealership! I love the care that goes into the service appointment. I love that they take a video during the service appointment to show you everything they are doing. It was timely and I was happy with everything they did.
Always happy with the service!
Very polite & courteous. John is a true professional & he is service oriented. I will not hesitate to recommend McClarty.
Hayden, Josh, and Tony were very helpful.
I went up there with no intent to buy with $500 disposable income that I can play with they managed to show me a 2017 Volkswagen Jetta 1.4 turbo with a 5-speed I love that car I got a great deal I got it for $303 a month but the salesman and the other kind of pushy but other than that to polite
I went in for a used car, but because of the staff's hard work I got a brand, new Golf Sport Wagon. I love my car.
Tad Rensel was great! He had great repoir with me and my son. He was knowledgable and all attentive to my needs. Good deal on a great car,Thanks Tad!