Customer Testimonials
Courteous staff, resolved my issue, easy to communicate with. Would use them again.
Oil change and recall fix took approx 2.5 hrs, they were very accommodating. They offered waters, coffee, tv, comfy couches, and even a ride somewhere If you wanted to kill some time and go shop!
Top notch; every time!
I am always treated like a VIP at McLarty VW. The service is exemplary. My sales person, Jack, has given me amazing support since the purchase of my vehicle 2 1/2 years ago and treats me like family. The service department compares to none other I’ve experienced. Greg and the technicians are kind and trustworthy and on their game. It’s never a hassle at McClarty VW. Always a pleasant experience!
What a great buying experience! Lance was fantastic and made our experience easy. The team was very knowledgeable and attentive to what our buying needs were and considerate of our budget. In addition, Tony in finance was also a pleasure to work with. I would definitely make another vehicle purchase with the McLarty team. I highly recommend them!
Everyone at the service desk was so helpful & kind! Enjoyed talking with them!
No pressure to buy the car. The whole team was easy to work with and friendly. Great experience
Quick service and an honest opinion. I’ll be returning for any future repairs!
They fixed it while I was there and all is good
Very fast service and excellent staff
We are very pleased with the awesome service received by the sales staff and financial staff at McLarty Mazda - Volkswagen during the purchase of our car. I highly recommend Mark McLarty Auto to anyone considering a new or used vehicle!
Nathan and Andrew were extremely helpful and made buying a new car a great and easy experience. Highly recommend this Dealer and Andrew specifically.
Buying a car can be nerve racking, and intimidating but my experience at McLarty was nothing short of amazing. I found the car I was looking for, and even being out of state they made the whole process as easy as possible. Nathan was so quick and efficient. I truly felt like he was there to help guide me without pressure. I can’t thank him enough for his help through this. I would definitely recommend them to anyone looking for a car. Thank you guys!!!
Great work, friendly staff and right on time. Love the video walk through of the inspection!
Great Service and friendly.
Jason, Canyen, and Tony are Rockstars!!!! Easiest buying experience ever!!!
Late review! My husband came in and purchased me a VW Atlas. Jack was our salesman. He was GREAT! Apparently, he was already in touch with him and things went pretty smooth. If we were to purchase again in the near future, it'll be with Jack again! Great dealership and would definitely recommend them! 10/10 Thanks Jack and the McLarty family.
It seems everything was completed (it was a recall so I wouldn't really know) however I did expect the car to be washed when I picked it up. Anytime I've ever had anything done at a dealership, they have always cleaned the car before returning it so that was a disappointment.
Service manager and reps friendly as usual, calm, patient, and listen intently. Quality of service performed was completed to expected standard. Only improvement I would recommend is for service manager to follow-up with customer AT LEAST once daily at a minimum. Unfortunately, this did not happen while my car was in the shop for 8 days. I will say that I was able to establish contact at least once every other day, but that is unacceptable.
Service was slow but I love the video to verify the multi point inspection and of course the front desk staff was so nice!
Thank you, Jason Boroughs for helping me find exactly what I was looking for. Its not easy finding a new car right now with dealerships not getting the inventory they normally would, but he didn’t give up until he found the one I wanted!
Purchased my car at Gossett VW in Memphis. I called Memphis on Oct 16th and wanted to get it in to be checked out. I was told by Gossett VW in Memphis they would not be able to see my car before Dec 7. I needed my car, on Monday, Oct 18th, I called McCarty VW in Little Rock and talked to John. John was extremely professional and said they would do everything they could to help. John even suggested what he thought the problem was, he checked to make sure parts were available. John said if I have my car ...
Very nice and helpful! Jason and Tony are rock stars!
First of all the impossible became my possible. During my recovery as an alcoholic I was somewhat discouraged of my past mistakes concerning my life choices ( one being credit). I somehow managed to maintain my paid off 05 Santa Fe for yrs. The inevitable happened and it was time to put her to rest. Fear gripped me knowing I wouldn't have a chance in hades to get a DEPENDABLE CAR. I knew I would have to resort to unsecured measures. I was referred to Mclarty Mazda . Walked in with head hung low, sweating nervously, and panicked. Telling myself " I'...
Very easy to deal with. About as hassle free as you can get. Knowledgeable and friendly staff. Not over the top or fake salesman, Jason was straight forward and honest.
Service was 5 star. Special Thanks to Ron for all the help.
Amazing service and super nice service representatives.
Easiest experience of buying a car I’ve ever had!! I use to sell cars in TN and I can say McLarty Volkswagen has it down pat!! No pushy salesman who went out of his way to make the buying process effortless. Everything was done and completed in a timely manner (under 4 hours). I highly recommend McLarty and I love my new, (to me) fully gassed up and detailed VW Passat!!
Awesome Staff, very friendly and helpful! Being a female buying a car isn’t always easy. They treated me with respect and did not take advantage me like other dealerships have in the past. Alex Dorr is a top notch salesman, My Husband and I gained a new friend. I highly recommend McClarty Volkswagen.
One of the best car buying experiences I’ve had. Highly recommend Alex Dorr, great salesman that worked hard for the best deal he could get for my wife and I. Whole staff was friendly and knowledgeable.
Very helpful and very professional!!
All good. Very professional and helpful regarding all aspects. Matt, sales representative provided all customer needs.
Nothing negative Nothing positive
Alex Dorr is a miracle worker! I have tried so hard to get out from Santander for a long time with their ridiculous 20% interest rate! He hooked me up! Now I have a safe reliable vehicle!
Wonderful Service! Great People! 💖🌸💗🌸💕
This was the best car buying experience I’ve ever had! I will highly recommend McLarty to everyone I know! I bought the car sight unseen and they delivered it to me the next day. My salesman, Austen, was very helpful and not pushy at all. Everything was perfect!
Fast and great service. I love the fact that they send you a video of your inspection!
I would ABSOLUTELY recommend McLarty. We are from Calif and dealing with a health issue at the Myeloma Institute here at UAMS. We will be here for 2 months ad we needed a newer car anyway. (My husband drives a 20 yr old Passat.) So I went to them, shared my story and what we needed. Besides a car, we needed their help. This is truly an awful car market and despite that, they had my car and helped me to overcome many other obstacles, like we didn't even bring a checkbook with us! I also needed help returning the rental ...
Salesman was very nice and understanding of my needs and wants
Alex, Jack and Andrew were PHENOMENAL! Smooth experience coming from someone who has the worst nerves when buying a car. The best folks to work with BOTTOM LINE! Will be back soon to buy my boyfriends car. 10/10 recommend.
Always very helpful. Ron was awesome!
I had a GREAT experience at McLarty VW working with Jack (sales) and Andrew (financing). They made the whole experience stress free and easy. I am happy to become part of the McLarty family and will definitely be going back if I ever need to buy another vehicle.
I had a wonderful experience purchasing my Atlas Cross Sport from McLarty VW! The staff was great & made the car buying process stress-free! I absolutely love my new ride! Highly recommend purchasing a vehicle from this fantastic group of people!
Great a experience and every one is professional. I love how detailed everything is and its very appreciated.
The Volkswagen service team was fantastic. They were kind and informative throughout the whole process. They listened to my concerns with empathy and respected my decision when I declined certain work. I will be using this team again for my future service needs. Thanks again Ron T. and Joel H. for everything you did!
Wow. All I can say is wow. Ketcher wow. So fantastic. Honestly he’s the best guy that could help you. Will absolutely go out of his way to make something happen. Literally you all need to set up an appt and go see this man. Go there meet and amazing guy and Get your dream car. What more could you ask for?
Very Professional.! We didn’t feel as if we were just a number.. made the process easy and fast and worked to get us what we wanted. We didn’t have to settle. Mr Mazen was our salesman and he went above and beyond what he had to do. He even went to two different lots to get us into a vehicle. Finance Manager Mr Andrew made us feel at ease and no pressure on final paperwork even helped get us all the extra coverage we desired!!! We will be back. If you are looking for a new vehicle call ...
I've always had a good experience here. Thanks guys 👍
Amazing service and very helpful crew. The entire staff is super polite and took amazing care of my vehicle!
K
The customer service has become top notch! The mechanic on my tdi wagon straight forward!!
The service was good and we were out in two hours with a car wash. Of course we made an appointment for the service we needed.
Always great service and professional/friendly staff. Thanks Greg and John!
Everyone we dealt with was absolutely wonderful (Matt, Hayden and Andrew). Could not ask for a better experience!!!!
I went up there with no intent to buy with $500 disposable income that I can play with they managed to show me a 2017 Volkswagen Jetta 1.4 turbo with a 5-speed I love that car I got a great deal I got it for $303 a month but the salesman and the other kind of pushy but other than that to polite
I went in for a used car, but because of the staff's hard work I got a brand, new Golf Sport Wagon. I love my car.
Tad Rensel was great! He had great repoir with me and my son. He was knowledgable and all attentive to my needs. Good deal on a great car,Thanks Tad!
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