Customer Testimonials
John and Bobby were great in the service department !!! Top notch service
Alan was great got me into vehicle that I wanted! Whole staff stayed late on a Friday just so could my car same day. Great job every one.
Had an amazing and easy experience with John in service! He had my VW beetle for two days! Day 1 I got a video from the technician of what was the issue! Within 48 hours of drop off John was calling and said “your vehicle is ready for you to pick up at your convenience , and I got warranty to cover your issue, you owe us nothing!” Great Service Department!
Outstanding customer service and clear communication in a timely and professional manner.
Very easy and smooth purchasing experience. Lance and Jason were awesome.
Josh Harless was my sales person at the McLarty mazda used car lot off landers. He was very professional and very efficient Josh was able to answer all my questions or find answers to them and worked very hard To meet my list of demands and to find the right car for me in my budget. No high pressure sales tactic . It was the best car buying experience I’ve probably ever had.
Easy appointment and finished quicker than expected.
This has literally been the worst dealership I have dealt with this far. The only thing they have been consistent with is dissatisfaction for 3 consecutive years. My wife took her car there 2 maybe three weeks ago tops and all they stated was that she needed a battery replacement and programmed. Fast forward to now that the warranty has expired and she all of a sudden needs 5 things done that totals well over $2,000. They prey on women who they believe have no knowledge of typical vehicle issues.
Eric Box and the staff at McLarty Volkswagen were a pleasure to work with. Easiest car buying transaction I've ever had.
I went there to purchase a car for the first time since 2016. Jonathan was very patient and helpful in guiding me thru the process. Thank you, Jonathan!
This is the worst dealership I have ever seen. Not only is the manager sexist he's a straight out liar. I had them fix my car while driving cross country and came back to pick it up only to have it break down again. Another dealership told me they had ruined the engine and dangerously greased the brake rotors. This man could not get past the engine issue and refused to believe it could have been caused by them. He never mentioned the brakes once. It broke down just after driving a couple hours after pickup which means if ... Read More DealerRater - Aug 8, 2026
Came in for an oil change and was presented with nearly $5,000 in recommended repairs. After asking to perform only what was truly necessary, I declined the work and still paid $270 for an oil change. I left without much confidence in the recommendations and won’t be returning.
Bought a car and got it home and discovered no jack or spare tire. No floor mats. Defective key fob. Contacted manager and said he’d make it right. 2 months and still don’t have it done. I’ll never buy from them again and will tell everyone how sorry they did us!!!
I found the parts service guys go out of their way to be helpful & personable. It was a very enjoyable experience
I'm super grateful for the help of the highly competent advisors and technicians here who helped me figure out what another dealership messed up. Thank you for taking the time to answer my questions and thank you to the service manager for popping the hood to walk me through it all. I'm really impressed with your professionalism, honesty and attention to detail. I hope to be able to come to you for all my future needs once they resolve all of this. I've already recommended you to several other VW customers.
Josh is amazing! He answered all of my questions( which were so many) 😆 and was very patient with me! I recommend Josh at mcLarty ! 😊 Little Rock landers road
average dealership experience. Simple thermostat replacement covered under warranty service took multiple days with no clearly communicated end date. Two stars simply because they at least tried (kinda not really) to clean up the sprite that exploded while it sat waiting for a few days. That one’s on me, however the word “detail” was severely misused.
Nice people bought our last 2 Mazda CX-5 here
Worst Service I have ever received. The Service Department does not know what communication is. This all started when my vehicle bricked after attempting to update. They had my vehicle for over a week and when I would call or email I never got a call back. I would have to drive to the dealership just to talk to service advisor. After my vehicle was ready. I picked it up and when I got home I noticed it need an update still. Called dealership and they offered me a vehicle to drive for the day. Go to pick up my ... Read More Google - Mar 12, 2026
Worst Service I have ever received. The Service Department does not know what communication is. This all started when my vehicle bricked after attempting to update. They had my vehicle for over a week and when I would call or email I never got a call back. I would have to drive to the dealership just to talk to service advisor. After my vehicle was ready. I picked it up and when I got home I noticed it need an update still. Called dealership and they offered me a vehicle to drive for the day. Go to pick up my ... Read More DealerRater - Mar 12, 2026
Great experience. Friendly staff. And a fair price. I would highly recommend this dealership to anyone.
Was Wonderful Experience for me and my family, Drove off lot with our 2021 Atlas, Hayden and Mark Made the process easy and comforting.
I was able to get the vehicle I have been wanting for months from here. Ray was very helpful and I was able to start the process before going to the location. He was very friendly and helpful throughout the process. The lady in the financial department was very friendly and processed me as quickly as possible. I would recommend this location if you’re shopping for a vehicle.
Had a good experience and will always stick with VW!
Everyone were great and answered every questions we had .Thank you
Lance and Tony were so great and I put definitely buy from my Volkswagen again😉
The whole purchasing process was so easy! We had a great experience and would work with Johnathan again!
I went in for an oil change. They checked my records to see if it was still covered under warranty. It was! The staff was very courteous and helpful and they even washed and vacuumed the inside of my car. A plus guys!
We purchased 2025 VW Atlas great price and looks great. Kanye and Nathan were extremely helpful and very professional. The process was quite simple and they were very accommodating. Financing was simple too. I would highly recommend working with Kanye and Nathan at McLarty VW
They were friendly, and listen to what we needed, and to what we were looking for
Stay Away! The dealership in NLR/Sherwood is the absolute worst! I waited 6 hours for a simple oil chant and tire rotation. At one point they were not even sure where my car was. They didn’t even care that I waited 6 hours. This dealership has the worst customer service I have ever experienced.
⭐☆☆☆☆ (1 Star)
Extremely disappointing experience at McLarty Volkswagen
I had one of the worst car-buying experiences at McLarty Volkswagen, and I feel it’s important to share so others can be aware.
Almost two months ago, I went in to buy a 2025 Tiguan. The salesman offered a $3,000 discount just before closing time, and the General Manager (Wes) confirmed it. The next morning, when I arrived at 10 AM to complete the paperwork, I was shocked to hear that the car had already been sold. To make up for the situation, the GM (Wes) offered an additional $2,000 off — a total of $5,000 in discounts — ... Read More Google - Oct 24, 2025
John was amazing and always takes care of our vehicles.
It was such a great experience. From the sales floor to the finance department, everyone was just amazing. Genuinely cared about us feeling comfortable and gave us a heck of a deal. Let's be honest, you know what you're buying and how much is worth. It's all out there on the internet so I can appreciate when they don't play any games and don't waste your time. Thank you to everyone at McLarty Volkswagen for such a great car buying experience! 5 stars for sure.
This was my first time purchasing a vehicle and it could not have gone any smoother. It was the simplest experience! I told them my price point & what I was interested in and they showed me options without being pushy. I was given space and time to think about it and discuss it with family for a few days. They followed up without being pushy, they took care of every detail and made the transition to my new vehicle flawless!
Best car buying experience ever!!! I love my new Tiguan!!! McLarty VW operates with the highest level of transparency and integrity!!! My salesman, Jason, was AMAZING!!! Thanks to Canyon & Mallory, too, for all of their help!!! Great bunch of people!!!!
The first time I went there I met up with Jason. He was very helpful in looking for a manual car that I wanted. Even though they didnt have it on stock he went out of his way to search other W dealership that had one. Before calling Mclarty I called VW of Little Rock. They didn't have any manual cars and also didnt bother to help me look for one, like Jason did. I went back the following Monday. Jason was off that day and Johnathan was able to help me. He also did a good job. If ... Read More Google - Sep 12, 2025
The service I received from Lance was nothing short of amazing. He was very friendly and also knowledgeable when it came to telling me about the specs on my new vehicle. I 10/10 recommend McLarty Volkswagon!
This is the best dealership in the world. I have been buying from them since 2006. Customer Service is Excellent!
Jason was great! Made the process smooth and easy!
Outstanding, reliable, trustworthy service to ensure you receive the best automobile at the fairest, lowest cost!! I'm a repeat customer and I appreciate their dedication to excellence!!
Shout out to the Service department! Took my car in for service and felt taken care of from the moment I dropped it off. Thank you, Mike and the service team for doing such an amazing job & making everything such a breeze!
Nathan was great to work with and made the purchase and delivery process for my new Atlas Cross Sport easy and quick!! Thank you Nathan!
My experience at VW was incredible thanks to Lance. He was so patient as I was trying to figure out what all I wanted. Jason was also so kind and helpful. I appreciate all of their help and will 100% recommend them!!
I had an amazing experience with McLarty Volkswagen in north Little Rock, the whole process from start to finish was smooth and professional. I highly recommend McLarty Volkswagen because of the wonderful sales team and what they can do for you. I left the dealer ship extremely satisfied.
Jason did a phenomenal job and made sure that we got the perfect car for my wife and baby on the way! Definitely recommend McLarty VW and Jason!
Best VW dealership in LR hands down!
Had a wonderful experience there buying a new car! Everyone was so helpful getting me the car I wanted! And I am so pleased with my purchase! Thank you Mclarty Mazda!
Salesman Eric Box was fantastic! No name on sales manager that came in offensive and aggressive. Left the dealership only to have Eric Box get involved and resolve.
Review for McLarty VW
I arrived at 11 AM and didn’t leave until 2 PM—for nothing more than an oil change. The service was painfully slow, and to make matters worse, the oil change cost a ridiculous $170. That price didn’t even include a tire rotation or carbon filter. I expected VW dealerships to have consistent pricing, but clearly, I was wrong.
While the staff was friendly, the pricing and efficiency were seriously disappointing. On top of that, McLarty only gives you 7,500 miles before your next oil change, whereas other places like Owens give you 10,000 miles. Based on this experience, ... Read More Google - May 30, 2025
Went to buy a car, was promised finance details, went to sign the paperwork and the finance guy had no idea what he was doing. They were willing to leave me out for thousands of dollars rather than file some paperwork on my behalf. After walking out, another manager called to say they figured out the issue, but this was after they were willing to leave me on the hook for all that money. The salesman I worked with tried to do his best, but the organization doesn't seem to care for the customer. I felt like they would ... Read More Google - May 1, 2025
Super shady service department. I called to check on my warranty for something kinda minor. Service dept says it's under warranty but they can't get it in for a few months. No big deal. Take off from work so I get it in. Show up and they say it's not under warranty, I'll have to pay for repairs. I thought this bait and switch practice was thing of folklore, but it's in full swing here. If they would have been honest and said it's not under warranty, I would have least had the option ... Read More Google - Mar 7, 2025
They were very nice to work with. Took my VW Beetle in for airbag warranty work. They not only replace that but did a complete inspection on my car and washed it. I will be going back in the future.
This place is a joke to a degree I went to buy a vehicle I told the first salesman what I wanted he calls me back hours later with a approval for a different vehicle same make but different model I get there jack is with another customer which is understandable so he gave us Chris which he talked to us the whole entire time he’s like I don’t force anyone to buy something they don’t want or anything but once we got in the office this guy seem like he had a very bad attitude telling ... Read More Google - Dec 6, 2024
I asked to check why the wiper fluid was leaking into my front floorboard. Upon checking out I asked if they checked it.. response.. yes. He didn’t see anything. Get into car. My whole front floorboard is soaked.
You all tried to charge me $210 for a replacement brake light bulb and the bulb only cost $7.99. You also lied and said the bulb casing needed to be replaced. Lies. I’m reporting you all to the BBB!!
Couldn't put anything lower than one star, or else I would have.
I dropped my car off for an oil change, tire rotation, and asked to investigate a noise from my front right tire. They told me it was the engine tensioners….causing the tire noise, yeah okay. I asked them to just do an alignment, tire rotation, oil change, and park my car in the parking lot. When I picked up my car they gave me the poorest excuse for an alignment print out and could only tell me they adjusted the toe on my front end. I drive home to find my car is pulling to the right. I then ... Read More Google - May 9, 2024
I actually hate leaving bad reviews-but when it is earned, it is earned. I took a family members car here for service, it had a check engine light and another light come on. My brother in law is a first responder and works long shifts so I thought I could help him out. The dealership called and told me the car was finished, I asked if it was repaired and was informed it was and that the $740 owed took care of it. My brother and his daughter picked the car up, drove 38 miles, not even making it home, and the ... Read More Google - May 9, 2024
Went in for warranty work. Warranty was declined, so everything will be out of pocket. I declined services, now they have to charge me the diagnostic fee for almost $200. Crooked policies. Don’t bother getting any “extras” they try and tack on when purchasing the vehicle. It’s all pointless/worthless when you go to use it.
Refused to provide two invoices for separate jobs. Charged “miscellaneous charges” for key programming. 3.5 hours wait for that and wipers.
They don’t care about emergency. Even the death of family member. What we only need is to oil change because we will be traveling 2k miles. And my brother is still in the hospital and he is now brain dead.
I was most definitely lied to about “ certain allotment of money for loaner car per month for warranty work “ Call VW and asked and they said not true by any means. We I talked to the service manager about the lie John had told me. He never apologized nor answered.
Ive been using the service department for a year and have never had a great experience. Each time my vehicle has been schedule for a service, even a basic oil change, it has taken 3-5 hours each time. Wait time didn’t matter if I was in the lobby or left and came back. Time of day didn’t make a difference either, I’ve done early morning and late afternoon. Today’s experience for an oil change and tire rotation took more than 5 hours. As well as time management, being up charged has happened more than once. Was told ... Read More Google - Nov 21, 2023
When we purchased the vehicle, we were assured a loaner would be available on the days the vehicle would be serviced. We live two hours from the dealership and that was a point of emphasis at the time of purchase. Well, each time we have been there for service, a loaner is not available and we are stuck at the dealership for several hours.
Took my Volkswagen for repair in August. Paid for it and when I got in the car the engine light was still on and having problems. They sent me home to just use premium gas for 3 tanks. Brought it back in Sept 15 because it wasn’t better and they had me back again to pick it up, in October but it wasn’t fixed. Finally Nov 3 it was ready. No one should wait that long to get their car fixed from a dealership. And no car repair company should tell you it’s fixed when it’s not and charge ... Read More Google - Nov 5, 2023
Extremely overpriced. Pushed to change two air filters for 200 dollars. Tire rotation was $50. Usually with synthetic oil, the change is every 10k miles but for some reason my sticker is at 6k. So I don’t know what they put in the car. Nice people and good customer service though. Very thorough inspection and video.
My issue is not resolved. I will be scheduling another appointment for the same issue.
We had the oil changed in our Taos, they washed it BUT the tires was not rotated like the paperwork said . We had a flat and had to have the tire fixed , service department knew of the flat and for some reason they never offered to replace this tire . So I ended up going to SAMS CLUB and purchasing a new one for 211.04 .
Time management needs lot of improvement. I waited almost 4 hours for an oil change and tire rotation and I had to go ask for the progress on my vehicle because nobody was updated the link. I also never received the “video” of my vehicle I was told I would get.
In the past I’ve never had an issue here, I recently traded in my Tiguan I purchased here for a newer suv. The vehicle has several issues, tires are dry rotted, exhaust was falling down from under it within a week of purchasing. Im so disappointed and I’m stuck with this car. Update 8/31: A McLarty rep responded to my review on here, apologizing and stating someone would reach out to me about this. No one has! Not like I didn’t just buy another vehicle from them. Won’t be doing that again!
Went in to look at a brand new Tiguan which was marked up around $3k above MSRP. Told salesman where I needed to be which was around $32. He said “we will make it happen”. I left and noticed same exact vehicle online for $32!!! “Internet Special”. Never once mentioned THAT price. So, make sure you look online first. It’s not an “Internet Special”, it’s a way they try to markup the vehicle then try to look like a hero when they sell it fir what it should be. Be aware buying there. I drive over to Honda and surprise, ... Read More Google - Jul 17, 2023
Vehicle repairs were not made in a timely manner. Had the car for 10 hours to change battery and oil change. Was lied to by the service department. Would not recommend anyone to bring their vehicle to this dealership
Too many moving parts that went wrong in the service department
Where to begin... if I could give 0 stars, I would have. My brand new vehicle was in the shop over 6 weeks without having been looked at / diagnosed. I reached out to see if this dealership would buy it back as I have only put 6k miles on it. The sales manager gave me an insulting offer. Another dealership offered me $6k higher without seeing it. To make matters even worse, the dealership lost the physical key out of my key fob... something that should never have been removed from the fob in the first place. Simply put, do not buy ... Read More Google - Apr 12, 2023
Appointment at 10:45. Took until 2:15 with no update on what was going on. Service team asked about recommend Service. Didn't know what he was talking about! The information was NEVER given to me. My car was there for 2 1/2 hours for a one hour job. Car NOT washed. Service manager was a @#$%^.. Never again.
Very poor communication. They take much longer to do even an oil change because it is nearly impossible to get a call back from John in the service department.
They send a link telling you that you can see the progress on your car and the link never works. (This is the third time!)
I assure you there will ALWAYS be a suggested add-on to what you go in for.
We now only use them if we can’t get our cars in at the other VW dealership.
I give two stars because the actual work seems good and they ... Read More Google - Jan 12, 2023
Worst service, lied to about a voucher, lied to us about running our credit by telling us they didn't run it but it was. After appraising our car, they left it way across the dealership parking lot. Rude salesmanship. Felt like we were getting ripped off. Will not go there again.
For certain recalls there is no tech on the weekends causing one to take time off work to have repaired. This puts a burden on the customer and makes me rethink my next vehicle purchase. This is my 3rd VW. Tech overfilled my oil and required me to have corrected locally to avoid time spent at dealership to correct. Oil change is basic service and I was very dissapoointed with the outcome.
I purchased a brand new vehicle here in 2019. I had an oil leak sometime in 20-21 and they got me in fairly quick. Fast-forward to September 2022 my check engine light came on. I went straight in to VW McClarty service, they refused to look at it, and just kept saying our appointments are out until late November. I just wanted someone to check to make sure it was safe to drive or something so I could prevent a breakdown. Nope. Two weeks later my car dies in the drive-thru line, no alerts, nothing. I get it jumped, had battery checked, ... Read More Google - Oct 27, 2022
I have had better experiences in the past. Service seems to have gone downhill. I waited two hours for an oil change that I had an appointment for. Just an oil change no tire rotation or anything else. No updates as to how my service was going, no update on how long it would be, no update after about how my car was. Cost was two times what I paid for my truck to be serviced the same day at a different location. McLarty needs to fix their service department.
ON 8/25/2022 I left my vehicle for an appointment @ 11 am, didn't receive my vehicle until the next day. All I wanted was for service personnel to check if vehicle was mechanically sound. I didn't receive any updates in reference to my vehicle. I had to call for updates (two hours apart.) Asked to speak to the manager, was told he would call me. No return call. At 5:20 pm I received a text & phone call informing me that my vehicle was ready BUT there was no one to pick me up and take me to get my vehicle. I ... Read More Google - Aug 26, 2022
One of the worst car buying experiences I've ever encountered! So many lies were told and the managers will back their employees even if wrong over their customers. Bought a car with low miles that had a code pop up the day of purchase. It's been a horrible experience trying to get it fixed after them saying they fixed it but same code came back on the day after they "fixed" it.
The car was in the shop for over a month. It was finally repaired and I was very happy about that, but 5 weeks is too long to wait for a repair..
Paid a $500 deductible..which in true I was told it could be nonrefundable..for a vehicle in transit, not on the lot. I ended up finding the same vehicle at another dealership slight cheaper. I tried to negotiate pricing ($300 lesser) with this dealer and they would not go down. One of the sales guys called me trying to sell me another type of vehicle and asked me if I still wanted the car..because another dealership wanted it. I put the deposit down on. I eventually bought my car from another dealer. I called to see if I could get ... Read More DealerRater - Jul 22, 2022
Called McLarty VW today as my driver's side door will not latch. My car is only 4 years old. I have definitely tried to fix this myself before even calling because I knew it was going to be an ordeal. I was informed that they could get me an appointment on February 27th (today is January 8th). There was no "oh, yes, that's a genuine issue that needs to be looked at, let me see what we can do." I already have an upcoming appointment for an oil change but of course my door issue cannot be ... Read More Google - Jul 1, 2022